Customer Service

Production

Our wedding dresses and veils are designed and handcrafted in our studio in Ukraine.

Ordering process

You can order a wedding dress or veil online simply adding them to cart and paying for your order. If you need some help when choosing a dress, please, fill in Get in Touch form or make an enquiry under a certain model.

You can also send an email to [email protected]

You can buy a veil only. If you already have a dress, we will help you to choose a perfect veil for your dress.

Customization & alterations

You can choose to make any changes to the basic design of our dresses – neckline, back, sleeve length, lining, etc. You should ask if the changes are possible to make as well as about the price for the changes.

You can mix up tops and skirts from different models. The final price will be calculated individually depending on your choice.

You can also choose to change the color of the dress. The real color of the dress may slightly differ from its color in the photo because of different color reproduction.

In case we don’t have the lace for the chosen dress, we will offer you some alternative kinds of lace.

Custom orders

We provide custom-made order service. This service requires more time and the price is calculated individually.

Send your enquiry to [email protected]

Terms

Making a custom made wedding dress normally takes about 6 months, veil about 2 months. For the early order when the term can be more than 12 months you get 10% cash back from the price for your order. We ask to place your order as early in advance as possible. That will let us book necessary fabrics and create a model, which could be unavailable later.

If you need your dress in less than 6 months, then we will do our best so you could get the dress not later than 2 weeks before the wedding.

Express orders are made for additional payment with minimal production term 3 days. There are standard sizes dresses available.

Sizing

We make custom made dresses taking into account the individualities of your body and your height. After the payment is made we send the list of measurements you should fill in. You can measure yourself using our instructions or you can ask a sewer to do that.

If you happen to lose weight or gain weight, or you are pregnant, we can discuss the date when you should provide us with the final measurements.

The standard sizes dresses are available in case you urgently need a dress and there is no time for a custom made one.

In some cases the dress needs some fitting after you receive it even if it’s custom made. We do not compensate the fitting cost.

Payment

You can pay by Visa, MasterCard or use PayPal. The order must be paid in full. Part payment is possible for orders from $2000. The second part must be paid before sending the order.

Shipping

We ship worldwide. You include your address when placing the order and we send you the shipping cost. International shipping takes about 3-5 days. Wedding dress shipping cost is from $90, veil from $25.

If you place your order in advance and we have more than 6 months for completing it and 4 weeks for shipping, the shipping is free.

We send you the photo of your dress and/or veil before shipping.

Refund

You can return the wedding dress and the veil within 30 days from the date of receiving and get full refund, except the shipping cost.